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Contents

  Nothing happens while synchronizing geofences even though they have been created (edited) in Wialon. What should I do?

You can try the following actions:

  • Make sure that you have indicated the required resource in the settings. Remember that not all available to user geofences are synchronized, but only the ones that belong to the selected resource.
  • Check the type of the geofence. It should be of the Polygon type.
  • Make sure that the area of the geofence (field) does not exceed 1000 ha.
  • Make sure that no self-intersections occur during synchronization. Keep in mind that after changing the external contour of the field, all the areas of the uncultivated area should remain inside of the field.

  The system does not find any potential cultivations even though the work in the field took place (there are messages from the unit and its track is within the geofence). What should I do?

You can try the following actions:

  • Check if there is a required field in Hecterra. If you cannot find it, synchronize the fields with Wialon.
  • Make sure that you have not confirmed the required cultivation before and it has not been included in reports. To do this, run a report on unit for the required date.
  The registered cultivation is not shown in reports. What should I do?

Make sure that you have selected the required resource in the settings.

  There is no data on fuel when registering a cultivation (the Fuel spent field is empty). What should I do?

Check that the user has the Query messages or reports and View report templates access rights towards the resource.

  The data of the Fuel spent field is different from the data in the Consumed column of the Statistics table in Wialon. What should I do?

Make sure that the Exclude thefts from fuel consumption option is enabled for the executed report.

  After changing parameters in Wialon, there was no fuel recounting in Hecterra. Why?

After you register the potential cultivation, its data is transferred to the report and cannot be changed. To recalculate the data, delete the cultivation on the Reports page and perform a new search (the Registrar page).

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