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Wialon for Android/iOS
Wialon Local
Wialon Hosting
Distance Tag
Creating Orders
  • creating_orders
  • order_parameters
  • custom_fields

To create an order, select New order in the Planning item of the navigation bar.

The window of the order creation is divided into five sections:

  • order parameters;
  • map;
  • custom fields;
  • client's contact information;
  • attachments.

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Order parameters

In this section, you should indicate basic information about the order and delivery. The Order name and Address fields are required.

Order nameThe name of the order.

The type of the order. There are two types of orders:

  • single orders which go to the history after their fulfilment and disappear from the Planning page;
  • permanent orders for which only time and no date is indicated in the delivery interval and which are constantly displayed on the Planning page. In the tables on the Planning and Routes pages, permanent orders are marked with the icon.

The delivery address. You can specify it in one of the following ways:

  • indicate the address (for correct address search, indicate the country and city in the settings first);
  • indicate coordinates in the "latitude, longitude" format (for example, 53.905735, 27.456773);
  • indicate the geofence name;
  • place a marker on the map.
Delivery interval beginning, Delivery interval endThe beginning and end of the interval within which the driver should fulfil the delivery. You can enter the interval manually or specify it in the calendar. To select a one-day interval in the calendar, double-click on the required date. The date is not specified for permanent orders.
CostThe cost of goods in the order. The monetary units in which the cost should be displayed can be specified on the General tab of the settings. 
WeightThe weight of goods in the order.


The volume of goods in the order. You can change the unit of volume measurement on the General tab of the settings. 
Service timeThe approximate time of unloading or loading goods. It is taken into account when planning and calculating the automatic termination time of the route. 

The area around the delivery point within which the order can be fulfilled if the Not to confirm orders outside the radius option is enabled. You can only specify a whole number.

If you indicate a geofence as the address, the radius is counted from its centre.


The order priority expressed as a number from 1 (low) to 99 (high). The priority is taken into account when planning the route. The higher it is, the higher the chance that the order will be among the first ones to be visited without delay. In addition, if the Exclude orders from the route action is selected in the Route restrictions section of the settings, then the orders of a lower priority will be excluded if the restrictions are violated.

Delivery requirementsThe requirements which should be taken into account when fulfilling this order. At the second stage of planning, units with the same requirements specified in this field are selected in the filter automatically. The list of available requirements is formed according to the values specified in the settings of the Delivery requirements tab.
Not to confirm orders outside the radiusThe option which, when activated, allows a driver to confirm the order only within the specified radius from the place of delivery.

Strict delivery interval

The option which allows planning the route adhering to the indicated delivery intervals. 

The option works even if the cost-effective mode is selected in the optimization settings.

Service within delivery interval

The option which allows including the service time in the delivery interval when it is possible. This means that in some circumstances (for example, when having too many orders at the same time, lacking in vehicles, or using the cost-effective mode) the service time can't be included in the delivery interval.

If the service time is included in the delivery interval, the driver should not only arrive at the route point, but also attend to the client within the delivery interval. Otherwise, it will be considered that the point has been visited late.

CommentA comment on the order.
TagsCustom keywords which you can use to sort orders on the Planning page. To add a tag, type its text in the field and press Enter.
NoteInformation relating to the order, which you can also specify in the window for editing unit properties. The drop-down list contains the values specified in the Comment field of the unit properties in Wialon. Filling in the Note field for an order or a unit allows filtering units at the second stage of planning. To filter units, you can also use the Delivery requirements function. It is advisable to use it because in this case, the unit filter is configured automatically.

Custom fields

In this section, you can fill in the custom fields created on the same-name tab of the settings. 

If you have saved a custom field in the order and then deleted it in the settings, it remains in the order. If you want to delete it, point to the line with the field and click on the icon .

The indicated values of the custom fields are displayed:


The marker on the map shows the address specified in the order parameters. To change the address, drag the marker. Besides, instead of entering the address manually, you can just click on the map in the required place.

Client's contact information 

The client's contact information is required so that the driver can contact the client using the Logistics Mobile app. It is also required for sending notifications. 

Client nameThe name of the client.
Phone 1, Phone 2, EmailThe phone numbers and the email address of the client.
Notification methodThe method which should be used to send client notifications. By default, the same options are enabled as in the settings of the Order parameters section.

Attaching files

You can attach one or several files to the order and the driver will be able to see them in the order in the mobile application.

To attach a file, click on the icon , select the file on your device, and click Save after filling in all the required fields in the window. 

You can also attach and delete files at the first planning stage and in the information block of the order after creating a route.

After the order is fulfilled, you can find the attached files:

  • in the information block of the order if the route has not been sent to the history yet;
  • in the Comment (confirmation) column of the report if the route is stored in the history.

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