Task desk

Your customer has the Fleet digitalization billing plan assigned.

The Tasks feature is enabled in the Features section of the customer profile. If you create a customer from a template or by copying another customer, check that this feature is enabled for them.

The customer user has the required permissions on the Permissions tab of the user details in Wialon Platform Studio:

• View permission for Tasks to see the existing tasks on the Task desk, and Update permission to change task statuses and add or edit notes.
• View permission for Users to see the task assignee and assign or unassign themselves, and Update permission to assign, reassign, or unassign any user. Changing the assignee also requires the Update permission for Tasks.
• Read permission in the Drivers section to see the driver’s name on the task card. The name is shown if the driver was assigned to the device when the task was created.

See Managing user permissions.